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Here’s the story:

Dean Peterson, New York City resident, notices that a step at his subway station is screwed up.

And instead of uselessly complaining, like a whole bunch of Bend gadflies that I will not name in this email but know who they are, this guy made a clever little video.

AND HE GOT HIS STEP FIXED!

Read the NYC article about how “hours after the video was posted, in what maintenance workers classified as perhaps the fastest response to a customer complaint in agency history, a crew was dispatched to inspect the step.”

Awesome. Hero status to Dean Peterson!

This article appears in Jul 5-11, 2012.

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Viral Vid Prompts NYC to Fix Step Within Hours

by The Source Staff, The Source - Bend, Oregon
July 6, 2012

<h1>Viral Vid Prompts NYC to Fix Step Within Hours</h1> <p class="byline">by The Source Staff, The Source - Bend, Oregon <br />July 6, 2012</p> <p>Here&rsquo;s the story:</p> <p>Dean Peterson, New York City resident, notices that a step at his subway station is screwed up.</p> <p>And instead of uselessly complaining, like a whole bunch of Bend gadflies that I will not name in this email but know who they are, this guy made a clever little video.</p> <p><object><em>You need to use a flashplayer enabled browser in order to view this video</em></object></p> <p>AND HE GOT HIS STEP FIXED!</p> <p>Read the <a href="http://cityroom.blogs.nytimes.com/2012/06/28/a-step-to-lose-face-over/" target="_blank">NYC article</a> about how "hours after the video was posted, in what maintenance workers classified as perhaps the fastest response to a customer complaint in agency history, a crew was dispatched to inspect the step."</p> <p>Awesome. Hero status to Dean Peterson!</p> <p> </p> <div class="wp-block-group newspack-embed-container align"> <object><em>You need to use a flashplayer enabled browser in order to view this video</em></object> </div> <p>This &lt;a target=&quot;_blank&quot; href=&quot;https://www.bendsource.com/news/viral-vid-prompts-nyc-to-fix-step-within-hours-2178432/&quot;&gt;article&lt;/a&gt; first appeared on &lt;a target=&quot;_blank&quot; href=&quot;https://www.bendsource.com&quot;&gt;The Source - Bend, Oregon&lt;/a&gt; and is republished here under a &lt;a target=&quot;_blank&quot; href=&quot;https://creativecommons.org/licenses/by-nd/4.0/&quot;&gt;Creative Commons Attribution-NoDerivatives 4.0 International License&lt;/a&gt;.&lt;img src=&quot;https://i0.wp.com/www.bendsource.com/wp-content/uploads/2026/03/cropped-Untitled-design-4.png?resize=150%2C150&amp;amp;ssl=1&quot; style=&quot;width:1em;height:1em;margin-left:10px;&quot;&gt;</p> &lt;img id=&quot;republication-tracker-tool-source&quot; src=&quot;https://www.bendsource.com/?republication-pixel=true&amp;post=20184&quot; style=&quot;width:1px;height:1px;&quot;&gt;&lt;script&gt; PARSELY = { autotrack: false, onload: function() { PARSELY.beacon.trackPageView({ url: &quot;https://www.bendsource.com/news/viral-vid-prompts-nyc-to-fix-step-within-hours-2178432/&quot;, urlref: window.location.href }); } } &lt;/script&gt; &lt;script id=&quot;parsely-cfg&quot; src=&quot;//cdn.parsely.com/keys/bendsource.com/p.js&quot;&gt;&lt;/script&gt;

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